hkweb Privacy Statement

Maintaining your privacy

hkweb is dedicated to maintaining the privacy of our web hosting customers. Once you have chosen to become a hkweb customer, we assure you that your personal information will be exclusively used to provide you with comprehensive services.

When you establish web hosting services with hkweb, you will be asked to provide contact and payment information. The contact information will include your name, address, phone number and email address. The payment information typically includes your bank account details and credit card number. In the normal course of providing our web hosting services, we also create and maintain other information such as account status, system usage, plan type and support requests. All information collected by hkweb will be used for the sole purpose of maintaining our relationship with you as a customer.
How does hkweb use customer information?

•     We do not sell or rent customer information.
•     We use customer information to notify customers of system and service related issues including: system upgrades, scheduled maintenance, network downtime, newly added services or features and any other communication relevant to the continuance of our service.
•     We may share customer information with partner companies when a customer has requested a service or product provided by that company. The information given will only be that which is necessary to implement the service or product requested.
•     As required by law, we will disclose customer information to name, contact, or bring legal action against persons causing harm or interfering with the rights or property of hkweb, our customers, or others.

How does hkweb use cookies?
Cookies are pieces of information generated by a Web server and stored on a user's computer. hkweb does not use cookies to track or collect information specific to the web activities of our customers. We exclusively uses cookies to authenticate users accessing the Control Panel and to securely store login data. We use a session cookie, which allows the cookie to remain active only while your browser is open. After the browser is closed, the cookie expires.